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Trouble Shooting and Frequently Asked Questions

If you are experiencing an issue with an LCP software product, the self-help actions below may assist you in resolving it. 

If none of these actions is helpful, or you would like more information, please contact:

softwaresupport@LCP.co.uk or call our Customer Service team on 01926 886914.

 

Assessment products

Geography Assessments, History Assessments, Science Assessments
Please see individual products for system requirements

Issue
The test was quit before completion, and the message “You have already taken this test” appears.
Action
Recreate the test, exactly as before, but give it a different name on the final screen.
or
Open the LCPtestresults folder, which can be done by running a search either from the Windows ‘Start’ button, or by clicking the ‘My computer’ icon (the folder is most usually stored on the school’s network drive).
• Double click the 2004-05 folder inside the LCPtestresults folder
• Double click the relevant year group. (This brings up a list of all classes in that year group)
• Double click the relevant class for the ‘already taken test’ pupil 
• Double click Science (this lists all the tests that particular class has done/is doing or is scheduled to take)
• Double click the yellow folder for the test unit (inside this are files labeled with all the pupils’ ID numbers)
• Check the pupil ID file for the ‘already taken test’ child (this file should be empty)
• Delete the empty ID file.
You can then return to the pupil test and take the test as normal.

Issue
There is no sound (Science Assessments)
Action
Left click once only on the icon at the start of the test, then right click on text within the test
If this has no effect, then you should check your sound settings.

Issue
You are having difficulty importing pupils.
Action
The pupils’ names should be in the format:
 last name, first name, date of birth (dd/mm/yyyy)
e.g. Kerry, John, 15/02/1995

First names or surnames containing a space should be enclosed in speech marks, eg. “Wright Phillips”, Shaun, 18/12/1997

Bush, George W, 12/12/1950 would be rejected, because of the space between George and W. 

Issue
Error message appears in a pupil test
Action
Install Patch30062004.zip on each workstation (if on a network) or on each standalone machine. This can be downloaded from the Primary Science page on this site (see LCP Science Assessment Activities), or it can be emailed to you.

N.B. This Issue can be caused by an unusual pupil’s name.

Issue
“Run time error 75- permission denied” message appears
Action  
Check that pupils can gain access to the folder C:\LCPhome
(Pupils are not usually given permissions for the C: drive.)
All users should have write-access. 

Issue
“Run time error 76” message appears
Action  
Check the data menu in the teacher set-up to see that the relevant user has been given full control rights to these folders.  These also need to be mapped for each user, preferably with the same drive name.

Issue
Not all tests are available, even though they have been installed
Action  
The most likely reason is that the units have been installed in different folders (e.g. year group folders).  Locate the units and move them all into the same folder.  Check that all workstations are set to look at the correct folder in the Data menu. 

Also check that the workstations are all looking at the same LCPTestresults folder.

Issue
Some graphics are not showing in tests
Action  
Set the graphics to 32-bit colour: Control panel>display>settings

Issue
‘OK’ not showing in installation options box
Action  
Set Windows to small fonts: Control panel>display>settings>advanced

Issue
“Run time error 5 – invalid procedure call or argument” message appears
Action  
This may indicate an outdated student test.
Please contact us so that we can send you an updated version:
softwaresupport@LCP.co.uk; tel: 01926 886914.

Issue
You have lost data, such as students, classes, tests scheduled.
Cause  
If more than one teacher has been using the teacher set-up at any one time, this can overwrite data entered.

Issue
You have an RM CC3 network and need help installing the assessments
Action  
Please contact us:
softwaresupport@LCP.co.uk; tel: 01926 886914.

Issue
You are unable to set a class to the next year (e.g. new school year)
Cause
One or more tests scheduled for the class haven’t been completed by all the pupils.
Action  
Either arrange for the pupils to take the test/s or open the ‘test’ menu in teacher set-up and
 ‘close’ the test.   You will then be able to move the class up to the next year.

Issue
On the “type of installation” screen, the ‘ok’ and ‘cancel’ buttons don’t appear
Action
N.B. ** Important: this requires changing system settings **
The Issue is caused by the use of ‘large fonts’.  These can be changed as follows:
• Right-click on the desktop & select ‘properties’
• Click on the ‘settings’ tab at the top of the box on screen.
• Click ‘advanced’, then select ‘small fonts’ from the dropdown menu which appears. 
• Also check the box to restart after changing settings.
• Click ’apply’ and ‘close’ buttons.

The computer will restart and the settings will have changed. You will then be able to install as normal.

Issue
Pupils don’t appear in test schedules even though they are in the class list.
Action
This is because new pupils have been added since the test was first set.

Issue
Pupils who were entered are now missing
Cause
There are two possible causes:
1) If more than one teacher is entering pupils into the program at the same time, it is possible that two pupils have been allocated the same ID number.  This means that only one of them will appear, and the other is lost.

2) The program has been installed as both network and standalone, and the data setting may have been changed.
Action - recommended to be carried out by a technician
If the second cause applies, this can be changed by opening teacher set-up, clicking on the data button, clicking ‘click to change’ on the database location and selecting the network drive.

Other LCP software

Design & Technology CD2, ICT CD2

Issue
 “Will not run” message appears
Action
These CDs do not auto run, you need to double click on My Computer, then the CD icon, in order to look at the files

Science Flipbook CD

Issue
Nothing appears on screen
Action
This requires the latest version of Adobe Acrobat, which can be obtained from www.adobe.com

Issue
The flipbook won’t print
Action
The print function is not available

PE Moving images & Flipbook CD

Issue
A small square with a red cross appears instead of a video.
Action
This requires you to install Quicktime, which you will find on the CD:
To install Quicktime: go to ‘My computer’, right click on CD (PE Moving images) and choose ‘open’.  Choose PC Quicktime, Quicktime installer, then Quicktime fullinstaller

PE Resource File KS2 Years 3&4 CD

N.B. this CD reads as a music disk.

BookMaster software

Issue
“Does it have an MSI?”  (Microsoft Installer)
Action
The software does not come with an MSI, but it can be installed without one.
N.B. BookMaster is a non-networkable product.

A la Carte, Lies Mich, Vamos a Leer, Non-Fiction Reading Cards range

Issue
To install the CDs to a network:
Action
Follow these steps to install to a network:
1) With the disk in the machine, click on ‘My computer’
2) Right-click on the CD drive and choose ‘open’
3) Right-click on the file/ folder that appears and click ‘copy’
4) Click on the ‘back’ arrow and click on your network drive from the list that appears.
5) Right-click and then click ‘paste’.

This copies the information from the CD and makes it available on the network drive.

ICT: Assessments and Resource File CD

Issue
 “Macros - are disabled” message appears

Action
The security level needs to be reduced in order for the macros to run.
To do this, go to Tools > Macro > Security, and change the setting from High to Medium.
Exit the program and re-enter.
Choose ‘enable macros’.

ICT Assessments KS1 and KS2 3&4 CDs

Issue
Some of the pupil files cannot be opened without the Pictogram CD
Reason
The full set of files is available only with purchase of the relevant ICT Resource File package.

How to Set up and Run a School Council CD

Issue
Unable to find the files
Action
The CD installs the files to C:\Program Files\LCP School Council.
All files are then contained in two folders: one for teachers and one for pupils.

Job Descriptions CD

Issue
1:22 missing hyperlink
Action
Open the file from ‘My computer’, then open the ‘C:\LCPJD’ folder.   This folder contains all the chapters, and the file can be found in Chapter 1.